11:21am Ave A is back online. Reset the breaker
Avenue A hub has lost power, affecting people in the East Village. We are working on this
14:40 power situation has been restored. All devices are back online.
10:40 Experiencing power outage at Saratoga on one of the two power feed, some devices are offline.
Midnight: Speeds have been restored.
7:00pm The network is very slow at the moment. We are working on it
10:20pm connection restored.
10:08pm We are still dealing with the 15 minute outage from earlier. Our network is currently down for ten minutes while while we reconfigure. Sorry about that!
6:47 We have re-routed traffic and connection has been restored. Speeds might be lower than normal while we are working on this
6:30pm We have a problem at SN1 which is affecting downtown Manhattan. We are working on resolving this.
9pm Most websites are available again. We are working on a complete fix.
7:00pm Some websites are currently blocked in Brooklyn by a content delivery network. We have contacted them and are also working on a fix for this.
11:04 1340-Saratoga is back online. More on slack in #hub-saratoga-1340. It was a power issue.
9:40 1340-Saratoga hub is experiencing an issue, probably a power outage. We are looking into it. It is affecting Brooklyn, Bushwick, Bed-Stuy, and Ridgewood
22:00 664-Cypress hub is back up and working normally now.
12:40 Last night at aound 22:00 664-Cypress hub went down. We are working to restore it as soon as possible. You can follow progress on slack in the #support channel, or check here regularly.
4:00pm Our Rivington hub was having problems with a new antenna for an hour or two. We’ve switched back to a working antenna and it should be ok now. This was affecting Lower East Side connections.
6:00pm The bandwidth dropped for Saratoga and SN1 earlier this afternoon. We have fixed most of the problems as of 6pm and you should have your usual speeds now. The cause was some interference today in the city (a “DFS event”) that caused some sectors to switch channels. If you are having any further problems please fill in a support ticket
5:00pm The switch connection was repaired and functioning normally.
2:30pm We have a problem with a switch at Saratoga. This is affecting some people connected to that hub. We are working on fixing it now.
3:20pm The Two Bridges hub is working normally now
12:00pm Our 1971 “Two-Bridges” hub in Chinatown is having problems. This is affecting some people in the area. We are working on this at the moment.
Major upgrade to Saratoga completed. This should improve speeds for much of Brooklyn. Also Grand St was upgraded to a gigabit connection.
20:54 Tomorrow Feb. 6th starting at 12:30pm, we will be performing network upgrades at our Saratoga hub in Brooklyn. Downtime should be minimal – 1 to 2 minutes – but could last up to a half an hour.
20:54 Downtown Manhattan should be back :-) Snow seems to have been the culprit. If you have any further problems please fill in a support ticket
4:00pm Downtown Manhattan is currently having problems possibly related to the weather. We are looking into it now.
3:10pm We’ve finished recovering configurations at SN1.
12:20pm The “ev” sector is now working as before. This has fixed most of the problems.
4:00am SN1 has configuration problems that is causing dropped connections in downtown Manhattan. We are working on it now.
10:30pm fixed the problem by remounting the antennas at 3213
4:00pm still working on fixing the problem at 3213
1:30pm We are currently trying to fix a small outage in Brooklyn affecting nodes 3213, 6385, 1796, 5947, 6012, 6066, 5366, 3360 and 3625.
We had slow speeds this morning in parts of Brooklyn caused by a routing problem at Saratoga. This was fixed around 11:30am
22:45 PH is back online. 22:35 There is a problem with our PH hub in Brooklyn. We are looking into it now.
6:30pm Our Saratoga hub experienced a slowdown for an hour. If you are still having any problems please fill in the support form
8:45am PH is back online. The network is running well.
20:30 There is a problem with our PH hub in Brooklyn. We hope to have it fixed by the morning.
21:00 PH is back online. The network is running well. If you have any problems please fill in the support form
20:15 There is a problem with our PH hub in Brooklyn. We are looking into it now.
The server at SN3 was reconfigured and speeds are now much improved
Saratoga North and West sectors are at a slower speed than usual. This is a problem with a server that will be fixed on Sunday 27
17:55 Rivington North-East sector will be down for maintenance from 5:55pm to 6:10pm
18:20 Rivington NE sector should be much faster now than it has been
12:15pm Fixed. This was an interference problem. We switched frequencies and it is fine now.
11:00am Problem again with Sunset Park sector antenna. We are working on it.
11:15am Fixed the Sunset Park problem. (IP address allocation issue)
9:00am The south sector antenna at SN3 is not working. This is affecting Sunset Park area. We are on the way to fix this now.
1:20pm Fixed. It was a routing config problem through 1971 hub
10:50am We have a problem with the Henry hub affecting downtown connections. We are working on this now.
2:46pm: Power restored at the hub. All good.
1pm: Our major hub in Prospect Heights heights is having a power problem. A member is on the way to fix it now.
4:00pm The fiber has been repaired and Brooklyn speeds are back to normal
9:00pm The uplink fiber for hub node 1417 was cut this afternoon, likely by a truck, causing slowness in northern Brooklyn. A technician will come Thursday (July 16) afternoon to relink.
3:22pm Fixed Rivington with a reboot
2:00pm Rivington hub is down causing connection problems in LES, East Village and Alphabet City. We are working on this now.
12:20pm Connection restored. Back to normal
12:05pm Supernode 3 has a connection problem. This is affecting all nodes in Brooklyn. We are looking into this at the moment.
3:50pm We’re back to normal now after a router reboot
11:50am We’re working on a problem affecting Brooklyn connections at the moment
10:30am The alignment problem at PH hub has been fixed and speeds should be back to normal in Brooklyn
1:30pm The storm has affected the link to our PH hub severely limiting bandwidth in the Prospect Heights and surrounding areas. We will try to fix this as soon as the rain eases.
11:45am We have fixed the connection between our PH hub and SN3. We aligned the antenna and added a radome to reduce interference. Connections to our PH hub should now be good.
Our PH hub connection to SN3 is shaky tonight affecting connections in Brooklyn, this is possibly wind related.
4:00pm Speeds from our PH sector in Brooklyn have been improved. We realigned one sector antenna today to share coverage of the northern Prospect Heights area.
Our bandwidth usage has doubled in the last week, and most connections are much slower than usual
9:16am Power problem resolved at Soft Surplus. Bandwidth should be back to normal.
11:50pm There is a power-outage at our Soft Surplus hub which is causing problems in Brooklyn. We hope to have this resolved tomorrow morning.
We are not able to get access to Saratoga until Monday. Saratoga is still online but on a backup connection.
4:00pm One of the main Saratoga connections (AF24) to Soft Surplus is down, causing slower speeds for connected nodes. We are planning on replacing a power supply in the morning.
3:30pm Fixed a power outage at 7th St which was affecting Alphabet City
2:30am Completed switching members over from s2 sector. The network is running normally now.
3:00pm Supernode 1 is back online. One of the five sector antennas (s2) failed to boot up. We will switch members over to other sectors later tonight.
7:00pm Issue with Supernode 1 at the moment, affecting Manhattan and Greenpoint. We are looking into it
3:00pm Original problem fixed. We also added a backup connection to Henry so this particular problem won’t happen again.
9:30am Our Henry St hub is having problems. This is affecting downtown Manhattan. We are working on this now.
9:00pm Our 7th St hub has been experiencing low bandwidth the past 24 hours. We are working on that now. This affects nodes in Alphabet City.
3:00pm We had a dns problem that was resolved at 5:00pm
If you are still having connections problems due to recent changes in the network please fill in the support form and mark urgent.
We’ve had a few nodes go offline because of interference. Working through some of those now. Some nodes might get stuck offline for a more extended time as we must not interfere. We’ll have to fix those after we fix all interference issues.
11:30am We are experiencing problems in Brooklyn at the moment. Sorry about this!
We are having ongoing problems with our Rivington hub and rain. We are planning to fix this within the next two weeks.
12:30pm The sector antennas at the Guernsey hub are finally working. Greenpoint connections should be ok now. Let us know via the support form if you are still having problems!
9:00pm There is still a problem with the sector antennas at the Guernsey hub
7:00pm We have finally fixed the problems with our Greenpoint Guernsey hub, caused by Wednesday night winds
Our 303 Dekalb hub is back online after wind problems from yesterday
9:00pm It is back online now and working normally
6:30pm We are having problems with the Henry and Rivington hubs. This is affecting downtown Manhattan connections
The new multipath configuration is now complete in Brooklyn and many are reporting fast speeds tonight.
There were further adjustments to the Brooklyn network today as we standardise various hub nodes. Hopefully when we add back the Soft Suplus gateway we will be back to normal bandwidth tomorrow or the next day.
2:00pm We have fixed some of the bandwidth problems. There are still some isolated slowdowns. If you are having problems please fill in a support ticket
5:00pm Bandwidth is low in Brooklyn until we fix our Soft Surplus gateway, hopefully later tonight or tomorrow.
4:30pm We have bypassed the problem and most nodes (96%) are now back online. We are still working on it.
1:40pm Our Saratoga hub is down causing outages in Brooklyn. We are looking into it at the moment.
3:30pm Upgrade completed successfully at Saratoga, and point-to-point connection established to SN4
11:30am We are performing an upgrade at Saratoga as part of an on-going effort to increase speeds. This will only affect people connected to that Brooklyn hub. The hub will be down for 30 minutes around noon and occasional ups and downs in the early afternoon.
Unusually heavy rain is interrupting connections downtown and in Greenpoint this afternoon. We have a large upgrade planned during August and September that will fix these rain problems
12:59am Bandwidth has returned to good speeds in much of Brooklyn due to improved configuration of the SN3 VPN server. This also fixes much of the Saratoga problem.
Heavy rain has been interrupting our Henry and Rivington connections downtown. This affects most nodes that are not directly connected to Supernode 1. We are planning a fix for this but it will take a few weeks to implement.
Saratoga Hub is still having bandwidth issues. We are about halfway through fixing this. There is now a fast connection from Soft Surplus to Saratoga. Next we have to upgrade the main router and also add a second West-facing sector antenna. This should all be completed over the next 4 weeks.
3:45pm Fixed the problem (actually a bad port). Connection in Brooklyn should be faster now than it has been the past week.
2:40pm Replacing a bad cable. Brooklyn nodes may be down for 20 minutes or so.
3:52pm Connection is back up. All nodes online
3:24pm Henry St hub is down affecting downtown Manhattan. We expect it to be back up within the hour
8:30pm Rivington is back online.
8:00pm The Rivington hub has disconnected causing outages downtown and at node 2090 in Greenpoint
9:38am The Saratoga hub gateway has been switched from Ehud to a 600 Mbps connection at Soft Surplus. This will improve bandwidth and latency for much of Brooklyn.
7:25pm Back to normal
6:20pm Downtown Manhattan is experiencing outages at the major hubs. We are looking into this at the moment.
11:50pm We’ve just fixed a problem at Soft Surplus that was causing slow speeds in Brooklyn since this afternoon.
2:45pm We are replacing a cable at Henry hub. This means there will be 3 minutes downtime while the router reboots. After the cable is replaced speeds from downtown hubs should increase significantly.
3:45pm: Fixed the problem, just a reboot needed. Back to normal now.
2:10pm: We have a problem at Henry hub affecting Rivington, Ave A, 7th St and Ave D hubs downtown Manhattan. Looking into this now. We should have a fix by 4:30pm.
12:10am: There was an 8 minute downtime due to an internet exchange problem. Back to normal now.
8:00pm: Things should be connected again and bandwidth should improve over the next few days.
12:00pm: We are having problems with our Soft Surplus hub node (1417) in Brooklyn since midnight. We are looking into this now. This is affecting the 9 connected nodes.
4:30pm: Normal service resumed downtown. This was a problem with integrating our new mesh configuration with some older installs.
4:25pm: Our Henry St hub is having problems and this is affecting many of our downtown nodes. We are working on fixing this now.
11:00am: We had a problem with our internet exchange for the past two hours. It appears to be back to normal now.
Five nodes connected to Ave A hub were down around 2pm today due to a configuration issue. They are back up as of 6:20pm
1pm: We rebooted the Rivington sector and it is working normally again
11am: One of the Rivington Sectors is having problems disconnecting 100Ava and about 5 connected nodes in the LES and East Village. We are working on this at the moment
Brooklyn is experiencing slow speeds especially around 8 to 9pm (“Netflix time”). We are working on fixing this.
A few people are having problems with LinkNYC kiosk using our new SXTsq VPN config. We are trying to solve this problem, but it might be better to switch back to the non-vpn config for now.
There will be a couple of short interuptions between 2pm and 3pm today as a cable is changed at Supernode 1
1:43pm maintenance completed
Due to maintenance at one of our main Brooklyn hubs there may be some temporary interruptions to between 12:30pm and 1pm today
6:00pm Power restored. All connections should be good now
5:45pm Electricians have arrived at the Saratoga building and will be working on this tonight until fixed.
9:24am There is a power outage at our Saratoga hub. This is causing problems in a large part of Brooklyn. We are sending someone out now to look at this.
DE-CIX New York, our internet exchange point is giving us new IPv4 addresses. This will cause a small amount of downtime as we switch addresses over the next two days.
Change period starts: on 2019-01-28 at 10:00 EST (15:00 UTC) End of change period: on 2019-01-30 at 07:00 EST (12:00 UTC)
Finished connecting Henry to SN1 using 60GHz gear, this upgrades Rivington connection to about 800Mbps.
Antenna alignment today at Ehud to fix ongoing bandwidth problem at Saratoga in Brooklyn. Bandwidth should improve in the afternoon after a short downtime around noon.
Rivington hub is still in process of upgrades. This is affecting 4 active nodes in the Lower East Side. We are planning to get full bandwidth there next week by connecting to Henry hub and SN1 using new gigabit 60Ghz gear.
Fixed node 1417 connection at 5:45pm
A storm took down our node 1417 and is affecting 3 nodes in the East Williamsburg area. We hope to have this fixed tomorrow.
Problem fixed! All ok.
A failed upgrade caused downtime at the major hub node in Brooklyn this morning. It was fixed at 4:15pm today.
As always, if you are experiencing issues with your connection, you can:
You can also get updates in the #1340-alerts channel on Slack.
Recently our Supernode 2 had to be taken down for roof repair which forced us to make major changes to the area’s network. We are still working on improving the new connections. The good news is many new hub nodes are coming online, so there will be more choices to connect to in the coming weeks.